How Owen Mumford carried out usability testing under COVID-19 restrictions
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Inspired Usability had conducted a large-scale formative study in January 2020 and Owen Mumford wanted to confirm that the subsequent design changes had improved the design and did not cause any unforeseen problems. When lockdown measures were first introduced in 2020, human factors professionals were faced with the challenge of carrying out usability testing remotely.
Fortunately, there are a wide range of human factors tools that can be employed without any contact with end users, such as use-risk assessments, expert reviews and device comparisons. Also, known use problems for similar or previous devices can be researched. To prevent cancelling the usability study, learn how we carried out testing under COVID-19 restrictions.